14-Day Money-Back Guarantee
Trafficninja.io offers a 14-day money-back guarantee for first-time subscribers.
Eligibility
You may request a full refund within 14 days of your initial purchase if:
- This is your first subscription to Trafficninja.io
- You request the refund within 14 calendar days from your initial purchase date
- You contact us at support@trafficninja.io with your refund request
Exclusions
The 14-day money-back guarantee does NOT apply to:
- Subscription renewals (only the initial purchase is eligible)
- Accounts that have previously received a refund
- Duplicate or additional subscriptions on the same account
- Subscriptions older than 14 days
How to Request a Refund
To request a refund within the 14-day period:
- Email support@trafficninja.io or billing@trafficninja.io
- Include your account email address and transaction ID
- Submit your request within 14 days of your initial purchase
- We will process eligible refunds within 5-7 business days
1. Understanding Our Refund Policy
By subscribing to Trafficninja.io, you acknowledge and agree that:
- You may request a full refund within 14 calendar days of your initial purchase
- All subscription renewals are non-refundable (only initial purchases are eligible)
- Unused article credits do not carry over
- Refunds are only available for first-time subscribers within the 14-day period
2. What We Sell
2.1 AI Content Generation Service
Trafficninja.io sells AI-powered content generation services ONLY. We provide:
- Artificial intelligence-generated written articles
- Content management tools
- WordPress publishing integration
- SEO analysis and suggestions
2.2 NOT an SEO Service
IMPORTANT: We do NOT sell:
- SEO services or guarantees
- Search engine ranking improvements
- Website traffic guarantees
- Keyword ranking guarantees
- Conversion rate optimization
- Any specific measurable business outcomes
2.3 No Guarantees
We make NO GUARANTEES regarding:
- Quality of AI-generated content meeting your specific expectations
- Search engine rankings or visibility improvements
- Organic traffic increases to your website
- Business results, leads, or conversions
- Accuracy or factual correctness of AI-generated content
- Uniqueness or plagiarism-free content (user must verify)
The content is provided "AS IS" and results may vary based on numerous factors outside our control.
3. Refund Processing
3.1 Processing Time
- Refund requests are reviewed within 2-3 business days
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method used for purchase
3.2 Nature of Digital Services
- AI-generated content is delivered instantly upon creation
- You have 14 days to evaluate if the Service meets your needs
- Service descriptions, features, and limitations are clearly stated before purchase
4. Cancellation Policy
4.1 How to Cancel
You may cancel your subscription at any time from your account settings:
- Log in to your Trafficninja.io account
- Navigate to Settings → Subscription
- Click "Cancel Subscription"
- Confirm cancellation
4.2 Effect of Cancellation
When you cancel your subscription:
- Cancellation takes effect at the end of your current billing period
- You retain full access to the Service until the end of the paid period
- You will NOT be charged for the next billing period
- Your account will be downgraded to free tier (if available) or suspended
- To receive a refund, you must request it within 14 days of your initial purchase
4.3 Auto-Renewal
- All subscriptions auto-renew by default
- You must cancel before your next billing date to avoid being charged
- Renewal charges are non-refundable (only initial purchases qualify for refunds)
4.4 Reactivation
- You may reactivate a cancelled subscription at any time
- Reactivation will start a new billing period at current pricing
- Previous subscription terms do not carry over
5. Billing Errors and Disputes
5.1 Duplicate Charges
If you believe you have been charged more than once for the same subscription:
- Contact support@trafficninja.io within 7 days of the charge
- Provide proof of duplicate charges (bank statements, transaction IDs)
- We will investigate and correct genuine billing errors
- Duplicate charges will be refunded
5.2 Unauthorized Charges
If you believe a charge was unauthorized:
- Contact support@trafficninja.io immediately
- Secure your account by changing your password
- We will investigate potential fraud or account compromise
- Proven unauthorized charges will be refunded
5.3 Incorrect Plan or Pricing
If you were charged an incorrect amount due to a system error:
- Contact support@trafficninja.io within 7 days
- We will investigate and correct pricing errors
- Overcharges will be refunded to your original payment method
5.4 Payment Processing Errors
If a payment was processed but Service access was not granted due to technical issues:
- Contact support@trafficninja.io immediately
- We will restore your access or issue a refund if access cannot be restored
6. Additional Refund Considerations
6.1 Service Unavailability
- If the Service is completely unavailable for more than 7 consecutive days due to our technical failure
- And we have not provided notice or alternative access
- We may issue a partial refund or credit proportional to downtime
6.2 Legal Requirements
- We comply with all applicable consumer protection laws
- If legally required by applicable law in your jurisdiction, additional refund rights may apply
- Such refunds will be processed in accordance with legal requirements
6.3 Case-by-Case Evaluation
- In extraordinary circumstances beyond the standard 14-day period, we may evaluate refund requests on a case-by-case basis
- This is entirely at our discretion and does not create any obligation
- Decisions are final and not subject to appeal
7. Chargebacks and Payment Disputes
7.1 Chargeback Policy
We encourage you to contact us directly before filing a chargeback or payment dispute:
- Contact support@trafficninja.io or billing@trafficninja.io first
- We will work with you to resolve any legitimate concerns
- Refunds within the 14-day period can be processed quickly through our support team
- Chargebacks may result in delays and additional fees
7.2 Consequences of Fraudulent Chargebacks
If you file a fraudulent or unwarranted chargeback:
- Your account may be suspended or terminated
- We will dispute the chargeback with evidence of Service delivery
- You may be liable for chargeback fees and legal costs
7.3 Proper Dispute Process
Before filing a chargeback, please:
- Contact support@trafficninja.io or billing@trafficninja.io
- Provide detailed information about your concern
- Allow us 2-3 business days to investigate and respond
- Work with us in good faith to resolve the issue
8. Downgrades and Plan Changes
8.1 Downgrading Your Plan
If you wish to switch to a lower-tier plan:
- You may downgrade at any time from account settings
- Downgrade takes effect at the end of your current billing period
- No prorated refunds are issued for the difference in plan pricing
- Your usage limits will be reduced to the new plan limits on renewal
- If within 14 days of initial purchase, you may request a full refund instead
8.2 Upgrading Your Plan
If you wish to switch to a higher-tier plan:
- You may upgrade at any time
- Upgrade takes effect immediately
- You will be charged a prorated amount for the remainder of your billing period
- Your new plan pricing will apply on the next renewal
9. Third-Party Payment Processors
9.1 Paddle Payment Processing
All payments are processed securely by Paddle, a third-party payment processor:
- We do not store your credit card information
- All payment disputes and refund requests should be addressed through our support team
- Paddle acts as the Merchant of Record for all transactions
- Refunds are processed through Paddle to your original payment method
9.2 Transaction Fees
Payment processing fees charged by Paddle or your bank:
- Are included in the refund for qualifying purchases within 14 days
- Not controlled by Trafficninja.io
- Currency conversion fees may apply based on your bank's policies
10. Account Termination by Us
10.1 Violations and Abuse
If we terminate your account due to:
- Violation of our Terms of Service
- Fraudulent activity or payment disputes
- Abusive behavior toward staff or other users
- Illegal use of the Service
You will NOT receive any refund, regardless of when the termination occurs.
10.2 Service Discontinuation
If we permanently discontinue the Service:
- We will provide at least 30 days notice
- We will offer prorated refunds for active subscriptions
- Or provide alternative compensation (credits, extended access, etc.)
11. Free Trials and Promotional Offers
11.1 Free Trials
If we offer a free trial:
- You may cancel before the trial ends to avoid being charged
- If you do not cancel, you will be automatically charged at the end of the trial
- Charges after trial expiration are eligible for refund within 14 days
- It is your responsibility to track your trial period and billing dates
11.2 Promotional Discounts
If you subscribed using a promotional discount or coupon:
- The discounted price is eligible for a full refund within 14 days of initial purchase
- Refunds will be issued for the amount you actually paid
- Promotional pricing is non-transferable
12. Your Responsibilities
By subscribing to Trafficninja.io, you agree that:
12.1 Informed Purchase
- You have read and understood the Service description
- You have read and understood our Terms of Service
- You have read and understood this Refund Policy
- You understand that AI-generated content quality may vary
- You understand we make no SEO or business outcome guarantees
- You understand you have 14 days from initial purchase to request a refund
12.2 Due Diligence
- You are responsible for evaluating if the Service meets your needs within the 14-day period
- You should test features during any free trial period (if available)
- You should start with a lower-tier plan if unsure
- You should review generated content before publishing
- You should request a refund within 14 days if the Service doesn't meet your expectations
12.3 Payment Authorization
- You authorize us to charge your payment method
- You ensure your payment information is accurate
- You are responsible for managing your subscription and cancellations
- You understand that requesting a refund requires contacting support within 14 days
13. Contact for Billing Questions
If you have questions about billing or believe there has been an error:
Email: billing@trafficninja.io Support: support@trafficninja.io Response Time: We will respond within 2-3 business days
Include in your message:
- Your account email address
- Transaction ID or invoice number
- Detailed description of the issue
- Screenshots or documentation (if applicable)